Term of Use
(Only English Version Available)
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. You are prohibited from accessing this site if you disagree with any of these terms. The materials contained in this website are protected by applicable trademark and copyright laws.
Trademarks - Freshie! and other marks indicated on our website are trademarks owned exclusively by our company. The use of these trademarks is prohibited if used in connection with the sale of any product that is not Freshie!'s, in any manner that seeks to discredit our company, or in any manner that may cause confusion or misunderstanding among our customers.
Copyright - There is copyright to all content on this website, which is the exclusive property of our company. In case of infringement or dispute, we will defend our rights to this material.
Privacy - We take your privacy seriously. We do not trade, sell, give away or release any of your information to anyone. Our website runs on a secure server.
Order Management - Freshie! strives to offer you with vegetables of great prices and high quality compared to similar products in retail. Certain items may be priced differently depending on daily market fluctuation. We receive fresh products every day to assure you the freshness and quality. Certain products may not be available due to market conditions beyond our control. We reserve the right to limit your order/ quantity of a particular product that you may order.
Variable Product Items - As many perishable items are individually prepared for you, the products are packed on an estimated weight. The price of the Veggie Box is based on the items in the Box. Orders made on the same day may not include exactly the same items due to market conditions.
The preferences that you submitted are not guaranteed because they depend on seasonality.
Besides, for the representation made in the description (e.g. portion for each family, weight, etc) is for reference only. It is subject to our seasonal selection. Our company reserves the right of final interpretation of the products. Thank you for your understanding.
Cancellation - Cancellation of orders are not allowed.
Delivery - Free delivery for all orders. Freshie! uses reliable third-party delivery companies to deliver our Veggie Boxes. To maintain the highest quality of your delivery, we recommend that you refrigerate the items immediately after you receive them. You as the customer are responsible for opening your box on delivery day and properly refrigerate after your box arrives. You should inspect your box to ensure the content is in good condition. All damage or missing box item reports must be made within 24 hours of your Box delivery. Freshie! may require a detailed explanation of damaged product, return of the damaged product and photographs before making any credit.
If you are not home when the delivery arrives, the delivery company will leave the box for you at your door. By becoming Freshie!'s customer you are authorizing us to leave your delivery at your door, or allowing a doorman to accept the delivery on your behalf.
In cases that a doorman, a neighbour, or your alternate receive is not present at the delivery time, we will use commercially reasonable efforts to contact you. If we are not able to reach you for any reason, the order will be left at your door. We are not responsible for missing or stolen boxes, but we make our best efforts in tracking to assure to the best of our ability the safe delivery to the rightful owner.
In case of inclement weather/ unforeseen delivery complications, adjustments to the delivery schedule may be made, which will cause delivery suspensions. If there is a significant delay in your order delivery, a customer service representative may call/ email you to inform you the status of your delivery time. We will attempt to deliver your order as quickly as possible when conditions permit.
Refund - Orders cannot be cancelled once it has been made. If you are dissatisfied with our product, refund can be made after approval. The turnaround time from the date of your request for refund to the date you receive your refund may take up to 4 weeks.